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Voice AI
ARIA Voice Agent
Transforming Hospitality Through AI-Voice Assistant
40%
Cost Reduction
85% faster
Issue Resolution
+25%
Guest Spend
25+
Languages
Project Overview
- Full-featured AI-powered voice assistant for hospitality.
- Handles inbound and outbound calls with multilingual support (25+ languages).
- Integrates deeply with guest experience platform.
- Automated room service, housekeeping, and maintenance requests.
- Call analytics and staff action management dashboard.
- Deployed in 17+ Countries.
Challenges
24/7 Support Demand
Overwhelmed front desk during peak/off-hours and service delays.
Language Barrier
Difficulties in staff communication and request handling due to language detection issues.
Operation Inefficiencies
Manual dispatch of maintenance/housekeeping and slow operational ticket tracking.
Service Inconsistency
Inconsistent quality/response times and failure to capture guest preferences.
AI Voice Assistance Solution
- Voice Processing: Real-time STT/TTS, conversational AI, and language detection via Gemini API.
- Automates key hotel requests: Room Service, housekeeping, maintenance.
- Integrates with Action Management, Guest CRM, and Staff SMS notifications.
- Handles both inbound and system-initiated outbound calls.
- Cloud-based infrastructure with broad regional and multilingual support.
Technical Architecture
- Voice Infrastructure: Twilio for inbound/outbound call handling.
- Conversational AI: Gemini API for STT, TTS, intent recognition, and intelligent responses.
- Server Infrastructure: AWS EC2 for application logic and integrations.
- Inbound flow: Twilio → EC2 → Gemini → TTS → back to caller.
- Outbound calls: EC2 initiates via Twilio, managed by Gemini API.
Technology Stack
TwilioGemini APIAWS EC2Node.jsWebSocketCRM Integration
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